Customer Relationship - discussion Essay Example | Topics and Well Written Essays - 500 words

Customer Relationship - discussion - Essay Example Sales people who waste a lot of time on building rapport irk me. I prefer a sales person who values and respects the time of their clients understand their clients’ business needs and offer them good solutions. I also dislike cold calling, as I may not be sure about the caller, and sometimes it is hard to create a connection with a stranger. A good sales person to me is one that approaches me in a way that makes me feel that I am not being sold to, but I am buying. This kind will discuss my needs or desires, and may put in a way to show how the product benefits me. This way, I will feel that their aim is to offer me a solution to my needs, and not just interested in my money. b. Imagine yourself as a service rep for an automobile company. You work with customers who have bought one of the cars for the dealer to take care of warranty issues, i.e. the routine things that come due periodically. What are some of the techniques that you would use to build confidence with that customer?   I am more attentive to face-to-face type of communication. This is because it gives me an opportunity to build rapport with the person I am communicating with. Additionally, this form of communication helps me know the reaction of the person, whether they agree with what Iam telling them, whether they dislike it, or whether they are attentive and interested in what I am telling them or not. This is the only communication form that helps me read the body language of people, unlike the other forms where feedback lacks. However, this is rapidly changing as more people today embrace technology. Communication has moved from physical to virtual, where people communicate in chat rooms. At times, I received call and/or emails associated with the business that Im doing business with. Most companies do a better job of allowing the option to release your info being phone number and/or email, but sometimes that doesnt happen. Now, youre